Returns & Refunds

 

We want you to be happy with your PawYard™ purchase. If you change your mind about an online purchase, UK consumer law generally gives you the right to cancel within 14 days of receiving your order, without needing to give a reason.

 

How to Request a Return

 

To request a return, please contact us through our Contact page and include:

• Your order number

• The name of the item

• The reason for your return, if you wish to provide one

Please contact us within 14 days of receiving your order if you wish to exercise your cancellation right.

Once you have notified us, you generally have a further 14 days to send the item back. 

 

Condition of Returned Items

 

Please take reasonable care of the item while it is in your possession.

You may handle the product as necessary to inspect it in the same way you would in a shop. If the item has been used or damaged beyond what is necessary to inspect it, your refund may be reduced where permitted by law.

 

Refunds

 

Once we receive the returned item, or receive appropriate evidence that it has been sent back, we will process the refund in accordance with applicable UK consumer law.

Where a statutory cancellation right applies, refunds are generally due within 14 days of receiving the returned goods or evidence that they have been returned.

The refund will normally be made using the original payment method.

Where applicable, the cost of standard delivery will also be refunded. Additional delivery costs chosen by the customer, such as an upgraded delivery option, may not be refundable.

 

Faulty, Damaged or Incorrect Items

 

If your item arrives faulty, damaged or is not as described, please contact us as soon as possible.

UK consumer law provides protections for goods that are faulty, not as described or not fit for purpose.

Please include your order number and, where appropriate, photographs showing the issue so that we can assist you.