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Privacy Policy

1. Who we are

This website, www.pawyardstore.com, is operated by Pawyard ("we", "us" or "our"). We are the data controller for the personal information we collect through this website.

This policy explains what personal information we collect, how we use it, who we share it with and what rights you have under UK data protection law (the UK GDPR and the Data Protection Act 2018).

If you have any questions, you can contact us at pawyardsupport@gmail.com.

2. The information we collect

We may collect and use the following information:

  • Order and account details: your name, delivery and billing address, email address, phone number and order history.

  • Payment details: payments are handled by our payment providers. We do not see or store your full card details.

  • Communications: any messages you send us through our contact form, by email or on social media.

  • Marketing preferences: whether you have chosen to receive emails from us.

  • Technical and usage information: your IP address, browser type, device, the pages you visit and how you found our website, collected through cookies and similar technologies.

3. How and why we use your information

What we doOur lawful basis

Process and deliver your orders, take payment, and handle returns, refunds and customer supportPerforming our contract with you

Keep records for tax and accounting purposesComplying with a legal obligation

Prevent fraud, keep our website secure and improve our website and productsOur legitimate interests

Send you marketing emailsYour consent (you can withdraw it at any time)

Use advertising and analytics cookiesYour consent

We do not sell your personal information.

4. Who we share your information with

We only share the information that is necessary, and we require the organisations below to protect it:

  • Suppliers and fulfilment partners who pack and dispatch your order. They receive your name, delivery address and, where needed for delivery, your phone number and email address.

  • Couriers and delivery services, so that your order reaches you.

  • Payment providers, such as PayPal and card payment processors.

  • Website and technology providers, such as Wix.com, which hosts our website and online store.

  • Professional advisers and authorities, where we are required to do so by law.

5. Transfers outside the UK

Some of our suppliers, couriers and service providers are based outside the UK. Where we transfer your personal information outside the UK, we take steps to ensure it is protected, for example by relying on UK adequacy regulations or on approved contractual safeguards such as the UK International Data Transfer Agreement or Addendum.

6. Cookies

Cookies are small files stored on your device. We use:

  • Essential cookies, which are needed for the website, basket and checkout to work.

  • Analytics and advertising cookies, which help us understand how the website is used and measure our advertising. We only use these if you accept them.

You can change your cookie choices at any time using the cookie banner on our website or through your browser settings.

7. How long we keep your information

  • Order and tax records: generally up to six years.

  • Enquiries and customer support messages: only for as long as we need them to deal with your request.

  • Marketing emails: until you unsubscribe.

When we no longer need your information, we delete it or anonymise it.

8. Keeping your information safe

We take appropriate technical and organisational steps to protect your personal information. No method of sending information over the internet is completely secure, but we work with reputable providers and keep our security measures under review.

9. Your rights

Under UK data protection law, you have the right to:

  • ask for a copy of the personal information we hold about you

  • ask us to correct information that is inaccurate or incomplete

  • ask us to delete your information, in certain circumstances

  • ask us to restrict how we use your information, in certain circumstances

  • object to us using your information for our legitimate interests or for direct marketing

  • ask for your information in a portable format, in certain circumstances

  • withdraw your consent at any time, where we rely on it

To use any of these rights, email us at pawyardsupport@gmail.com. We will usually respond within one month. You can unsubscribe from marketing emails at any time using the link in any email we send.

If you are unhappy with how we have handled your information, you have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk. We would appreciate the chance to put things right first, so please contact us if you can.

10. Children

Our website is not intended for anyone under 18, and we do not knowingly collect personal information from children.

11. Links to other websites

Our website may link to other websites, such as our social media pages. We are not responsible for the privacy practices of those websites, so please read their privacy policies.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

13. Contact us

Pawyard Email: pawyardsupport@gmail.com

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